On the instruction of the data processor that processes personal data that is downloaded into the cloud service, SAP implements and maintains technical and organizational measures to ensure adequate protection of personal data. This intergovernmental agreement covers SAP`s entire cloud portfolio, which supports the smart agency, including resource planning for public and private cloud companies (ERP), citizen experience and engagement, platform and data management, analytics and innovation platform, human capital management and payroll. SAP provides cloud service consistently for all customers. Learn more about product-specific conditions, support policy and cloud service readiness. The SAP-Cloud contract consists of 4 elements: order form, description of cloud service, data processing contract and general terms of sale. The order form, the data processing agreement and the terms and conditions of sale are actually the same for each cloud service in the SAP price list, while the description of the cloud service is a product-specific collection of documents. Custom pricing agreements can be defined and executed as part of service contracts. The determination of the service contract is possible for service contracts corresponding to the service contract in pre-defined criteria – in this case, the details of the contract and prices are taken into account in the specified service contract. The agreement includes sap-cloud software and professional services. The agreement will enter into force from May 2019 for an initial term of 3 years, with the possibility of extending by 2 additional periods of 2 years. If necessary, you can automatically extend an expiring service contract to a pre-defined date for a pre-defined period. You can also manually renew service contracts and items.

As part of the change process, you can change the business partner of a service contract and automatically create a service contract. The order form is your order receipt to subscribe to SAP`s Business Cloud services. It sets the terms and sets the structure of the contract. Here you`ll find a number of contract documents for SAP`s cloud, software and services offerings. These contractual documents form the basis of your contractual relationship with SAP if they are referenced in certain order forms.